Dedicated Support
Background
Zimmerman-McDonald Machinery specializes in fabrication machine tools. We have more fabrication experience than any other distributor here in Missouri & Southern Illinois. That means you get experienced support from our team who are experts with mechanical, hydraulic, electrical and pneumatic repairs. We understand machine tools; installing nearly all the machines we sell and providing any service which might be required. In addition with offering new machinery, we take in all types of used machines, repair, refurbish, or completely rebuild them. Machines in good running order makes for happy customers.
Service when you need it
With four technicians on staff, we strive to provide service within 24-48 hours. Our dedicated in-house service coordinator updates our real-time computerized work schedule so we know where and when our technicians are scheduled for assignments providing the most efficient service possible.
The little extra
Our complete customer and machine database is updated with each sale and service call. We track all work, warranty information, and requirements associated with each machine. This provides you a single source for all work performed on your machine so you don’t need to track the information.
Special service for customers outside the immediate area
ZMM Tele-Xpert Augmented Reality Remote Service. Why pay for us to drive several hours to your location when we can provide you remote service for a fraction of the price? We ship you our specialty designed augmented reality headset with custom software and walk you through your machine issues just as we would do if we were personally on site. Ask for additional details about this exiting new service.